QV Modern Apt in CBD w/ Carpark-868

Handy to have car parking included Positive: Location was fine, however, not a lot of easy accessible eating places and as Auckland is quite hilly need to remember that what goes down has to come up (by foot or better still by Uber). Nice views of the water and large balcony. Access to washing and drying facilities. Negative: The bedding was too thick. We specifically asked for a blanket to be left for us, but instead another thick quilt was left. The pillows were not suitable for tummy sleepers and no spares for options. There were too many reminders about the do’s and do nots of the place. We were paying good money to stay there and to have so many ‘rules’ is overkill.

Beaut apartment with harbour views Positive: It’s a really beautiful and quite spacious apartment, the balcony provides a great lookout to watch activity on Auckland harbour. The apartment is located very conveniently for access to the CBD and the National Art Gallery, being only about 15 minutes from each. Negative: Dealing with Quinovic is quite complicated as the access key has to be picked up from their office. The instructions provided miss important details like 1) which is the access door from car park to the apartments and 2) how do the cooktop and oven work (the latter was stuck on auto). We had to call a staff member out because the access key wasn’t working which fortunately could be reprogrammed by receptionist at the Pullman Hotel. The staff member told us that her access card had also expired on the anniversary of annual security renewal. She was pleasant and helpful. It would be better if a Quinovic rep could actually meet you onsite when arriving to iron out any potential problems, especially at this daily rate.

Very comfortable but over priced. Positive: Apartment very comfortable. Negative: The key collection was a disaster. As i was arriving after 6 pm, I was given detailed instructions on where and how to access a specific key box, where the apartment keys would be stored. The key pick up is a 5 min drive away from apartment. I followed the instructions only to find that the box was empty! I phoned the emergency tel no and spoke to someone who said he would have to contact another member of the team. At this point my taxi said he couldn't wait as he had another pick up to make. A few minutes later a young lady walked out of the building with my keys. I then had to find another taxi to drive me to the apartment. I tentatively suggested that maybe the rental company should be paying as a way of an apology, but it fell on deaf ears. The following day the lift access card failed to work in 2 of the 3 lifts. I think it should be made clearer when booking just how far Hobson Street (key collection) is away from the apartment.

Negative: Owen doesn't work.Or we dunno how

All in all a good stay apart from the air conditioning issues. Positive: We liked the view and the size of the apartment. Very comfortable. The kitchen was well appointed and the bed etc was very comfortable. We spent some time downstairs at the spa area which was fantastic. Negative: The check in could have been easier. It wasn't very clear that I had to pick the keys up somewhere seperate.