QV Stays Holiday Resort in the City

Overall it’s nice and clean and perfect fit for 3 not 4. Positive: It’s clean and got everything you need . Negative: Bed are large double and double which really not fit 4. We were 2 Adults with 2 kids and struggled to sleep in allocated bedding for 4. No spare blanket apart from standard quilts. We stayed in 606 and heating in sitting area was not working.

Memorable but not is a good way. Positive: The two staff (Bex and Dan) I dealt with did their best. Negative: We were given keys for the apartment and tags to access the main entrance, garage etc. My whole family(2 adults/2 kids) went out to dinner one night. Came back the tags weren't working. We had to wait outside in the rain with 2 young children for over 45 mins. The apartment staff couldn't get hold of the building manager. We tried as well and the alternate number provided had someone who had no clue. If it were my husband and I, I wouldn't have had this many issues but I had young kids and they were scared. My youngest in her nervousness had to go toilet and thought we were homeless. One of the staff members mentioned earlier, managed to get a resident to let us in but this could have been avoided if the tags were checked before it was given to us because from my previous interaction I assume the apartment was empty from a couple days before we rented it. And secondly, the building manager should be readily available if he is going to provide his contact details for any emergencies or someone who is aware of what they are talking about. Because of this experience the rating is low.

Nice time away Positive: It was a nice size apartment with good facilities. The beds where nice and comfy with a good kitchen area. We loved the hot tub when we found it. Negative: There wasn't much information on where to find the hot tub and pool etc... but we found them in the end at the end of the parking lot.

Positive: Terrible staff to deal with in front desk unfortunately, I’ve worked in the industry and stayed in many hotels and service was the worst I’ve dealt with. A hassle having to travel somewhere else to get the key to get in when you are already so tired from travelling. Other than that, the apartment itself was good however the glass coffee table that was not attached broke when I tried to move it and the staff accused me of lying that the glass was attached to the table. Difficult to prove to them but you should check these things as you will be blamed in the end.

Room had not been cleaned properly Positive: It had not been cleaned properly, offered late check out, and to come and clean the apartment, but we didn't want to be bothered. Apartment was in need of a refresh, old and tired. Location excellent. On site facilities really great, pool, sauna.